Returns & Exchanges
At DGN, we stand by the quality of our products and offer a 30-day hassle-free return policy for all unused items in their original packaging. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient exchange process.
Initiate Your Request
Log into your DGN account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or authorization form.
Ship the Package
Affix the prepaid shipping label provided by our support team to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing